WOW Family Center x WOPL!

Cancellation Policy

Once the registration is completed, it cannot be canceled, and the payment made is non-refundable. To ensure the comfort, safety, and smooth experience for all children, we kindly ask that all participants are fully potty trained and able to use the toilet independently.Unfortunately, we are not equipped to assist with diapering or toilet training, so we appreciate your understanding and cooperation. If your child is not yet fully potty trained, we recommend waiting a little longer before joining our camp. We provide a simple, local-style lunch each day, carefully prepared to avoid the most common allergens. Morning and afternoon snacks include seasonal fruit and plain crackers. If your child has a very restrictive diet—whether for medical, cultural, or personal reasons—please note that we may not be able to fully accommodate specific dietary needs. In these cases, we kindly ask that you bring your child’s lunch and snacks from home. We will share the weekly menu details before camp starts and are happy to discuss any concerns, but we cannot guarantee adjustments for exceptional dietary requirements. If an online deposit was made at the time of booking, the remaining balance must be paid 15 days before the start of the course. We will notify you by email regarding the payment. It is not possible to change the reservation date without formal email notification at least 15 days before the start of the course. This notification does not guarantee the acceptance of the change, as it depends on availability. In case of a family emergency or force majeure, please contact us via email to evaluate the possibility of rescheduling the activity. We reserve the right to assess each case based on the circumstances of both parties. A minimum number of participants is required for the activity to take place. We reserve the right to cancel it 15 days before the start date if the required number of participants is not met. In such cases, you will be notified by email and a refund will be issued. If the activity is suspended due to circumstances beyond our control (e.g., legal restrictions, public safety incidents), the event will be rescheduled for the next available date, and no refund will be issued. Please read carefully the information published on our website and in the FAQ section to stay informed about this service.

Contact Details